1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through Stripe)
• Travel preferences and special requirements
• Communication history with our team

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Website usage patterns and analytics
• Cookies and similar technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing hotel bookings and tour reservations
• Processing payments and sending confirmations
• Communicating with you about your bookings
• Improving our services and website experience
• Sending marketing communications (with your consent)
• Complying with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (hotels, tour operators, payment processors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services and fulfill bookings
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Improve our services based on usage patterns

Typically, we retain booking information for 7 years for tax and legal purposes, and marketing preferences until you opt out.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Personalize content and advertisements
• Preference Cookies: Remember your settings and choices

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

12. Legal Basis

Our processing of personal information is based on the following legal grounds:

• Contract: Processing necessary to fulfill our contractual obligations
• Legitimate Interest: Processing for our legitimate business interests
• Consent: Processing based on your explicit consent
• Legal Obligation: Processing required by applicable laws